Terms and conditions of the Service
Terms and Conditions
This page contains the Terms and Conditions that govern the use of www.adelaidaarte.com and the purchase of products offered through this online store.
This website is operated by ADELAIDA ARTE , with registered address at Via Salvatore Allende 25, 20085 Locate di Triulzi (MI), Italy, VAT number 11979130967.
By using this website, browsing the products, or placing an order, you agree to these Terms and Conditions, together with the other policies published on the website, including the Shipping Policy, Returns and Refunds Policy, Privacy & Cookies Policy, and any other applicable information.
For any questions, you can contact ADELAIDA ARTE at:
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1. General information
Adelaida Arte is a handmade atelier based in Italy, dedicated to creating artistic accessories, sculptural jewelry, decorative pieces, and custom-made creations.
Each item is made by hand with care, attention to detail, and artistic intention. Due to the handmade nature of the work, small variations, slight irregularities, or differences from the photographs may occur. These elements are part of the uniqueness of the product and should not be considered defects.
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2. Use of the website
Users agree to use this website lawfully, correctly, and in accordance with applicable regulations.
It is forbidden to use the website for illegal, fraudulent, harmful, or unauthorized purposes, or to transmit viruses, malware, or any other harmful code that may compromise the functioning of the website or related services.
ADELAIDA ARTE reserves the right to limit, suspend, or terminate access to the website or services in the event of misuse or violation of these Terms and Conditions.
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3. Products and availability
The products available on this website may include ready-to-ship items, one-of-a-kind pieces, limited collections, made-to-order creations, and personalized items.
Product descriptions, photographs, and information are prepared with the greatest possible care. However, colors may vary slightly depending on the screen used, the lighting in the photographs, or the handmade nature of the product.
Product availability may change without prior notice. As many creations are unique pieces or produced in limited quantities, a product may become unavailable after purchase or during order processing. In such cases, the customer will be contacted and, if necessary, a refund or alternative solution will be offered.
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4. Prices
All prices are shown on the website in the currency displayed at the time of purchase.
ADELAIDA ARTE reserves the right to modify prices at any time, without prior notice. Price changes will not affect orders that have already been confirmed.
Any customs duties, import taxes, clearance fees, or other charges applied by the destination country, where applicable, are the customer’s responsibility.
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5. Orders and acceptance
By placing an order on the website, the customer declares that the information provided is complete, accurate, and up to date.
After purchase, the customer will receive an order confirmation at the email address provided. The order confirmation does not prevent ADELAIDA ARTE from cancelling the order in the event of an obvious error, product unavailability, unauthorized payment, suspected fraud, or incomplete or inaccurate information.
ADELAIDA ARTE reserves the right to refuse or cancel an order, refunding any amounts already paid where necessary.
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6. Payments
Payments are processed securely through Shopify and the payment providers available on the website.
ADELAIDA ARTE does not directly store full payment card details. Payment information is handled by payment providers according to their own security standards and privacy policies.
The order is processed only after payment has been confirmed.
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7. Custom and made-to-order creations
Custom or made-to-order creations are prepared according to the customer’s specific requests, such as photographs, names, aesthetic preferences, color details, design indications, or other information provided.
Processing times for custom orders are indicated on the product page or in the Shipping Policy. These times may vary depending on the complexity of the work and the number of orders in progress.
For personalized items, the creative process may begin only after payment has been confirmed and, where necessary, after the main design details have also been confirmed.
Unless otherwise agreed in writing, personalized, made-to-order, or custom-created items cannot be returned due to a change of mind, in accordance with the exceptions provided by applicable consumer withdrawal regulations.
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8. Shipping
Orders are shipped from Italy according to the times and methods indicated in the Shipping Policy published on the website.
The customer is responsible for entering a correct and complete shipping address. In the event of an incorrect or incomplete address, failure to collect the parcel, or return to sender, any additional shipping, return, or reshipping costs may be charged to the customer.
Delivery times are estimates and may vary depending on the courier, the time of year, the destination country, or any customs checks.
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9. Returns, refunds, and right of withdrawal
Conditions relating to returns, refunds, damaged parcels, incorrect items, and the right of withdrawal are set out in the Returns and Refunds Policy published on the website.
For customers in the European Union, the right of withdrawal applies to non-personalized items in accordance with current consumer protection regulations.
The right of withdrawal does not apply to personalized goods, made-to-order items, or items created according to a specific customer request.
To exercise the right of withdrawal, the customer may use the electronic form available through the “Right of withdrawal / Diritto di recesso” link in the footer of the website, or contact ADELAIDA ARTE at info@adelaidaarte.com.
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10. Product care
Adelaida Arte products are handmade creations and should be treated with care.
Customers are invited to follow any care instructions provided in the product description, packaging, or communications sent after purchase.
ADELAIDA ARTE is not responsible for damage caused by misuse, drops, impacts, excessive exposure to water, heat, perfumes, chemicals, cosmetics, or lack of proper care.
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11. Intellectual property
All content on this website, including texts, photographs, images, graphics, logos, designs, collection names, descriptions, artistic creations, and visual materials, is the property of ADELAIDA ARTE or used with authorization.
It is forbidden to copy, reproduce, distribute, modify, use, or exploit such content without written permission.
The purchase of a product does not transfer to the customer any intellectual property rights over the design, photographs, brand, or website content.
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12. Third-party links and services
The website may contain links to third-party websites, tools, or services, including payment providers, shipping services, technical platforms, social media, or other connected services.
ADELAIDA ARTE is not responsible for the content, policies, practices, or services offered by third parties. The use of such services is subject to the terms and privacy policies of the respective providers.
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13. Personal information
The processing of personal data is governed by the Privacy & Cookies Policy published on the website.
By using the website or placing an order, the customer acknowledges that personal data will be processed as described in that policy.
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14. Errors, inaccuracies, and changes
ADELAIDA ARTE makes every effort to keep the website accurate and up to date. However, errors, inaccuracies, or omissions may occur in relation to descriptions, prices, availability, shipping times, or other information.
ADELAIDA ARTE reserves the right to correct any errors, update information, modify content, or cancel orders in the event of an obvious error, even after the order has been submitted, informing the customer where necessary.
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15. Limitation of liability
ADELAIDA ARTE does not guarantee that the website will always be available, error-free, or uninterrupted.
To the extent permitted by law, ADELAIDA ARTE shall not be liable for indirect damages, loss of data, loss of profits, or issues arising from improper use of the website or products.
Nothing in these Terms and Conditions limits the mandatory rights granted to consumers under applicable law.
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16. Changes to these Terms and Conditions
ADELAIDA ARTE reserves the right to update or modify these Terms and Conditions at any time.
Changes will be published on this page. Continued use of the website after the publication of changes implies acceptance of the updated Terms.
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17. Applicable law
These Terms and Conditions are governed by Italian law.
For anything not expressly provided for, the applicable provisions of Italian and European law on e-commerce, consumer protection, and personal data protection shall apply.
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18. Contact
For questions regarding these Terms and Conditions, you can contact:
ADELAIDA ARTE
Via Salvatore Allende 25
20085 Locate di Triulzi (MI)
Italy
VAT number 11979130967
