Privacy & Cookies
Privacy & Cookies Policy
This Privacy & Cookies Policy explains how ADELAIDA ARTE , with registered address at Via S. Allende 25, 20085 Locate di Triulzi (MI), Italy, collects, uses, stores, and protects personal data from users who visit www.adelaidaarte.com and use the services offered through this online store.
ADELAIDA ARTE is the Data Controller of the personal data provided through this website.
For any questions regarding the processing of personal data or to exercise your rights, you can contact ADELAIDA ARTE at:
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Minors
The products and services offered through this website are not intended for persons under the age of 18.
We do not knowingly collect personal data from minors. If you believe that a minor has provided personal data through this website, please contact us at info@adelaidaarte.com, so we can review the request and, where necessary, delete the data.
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Legal basis for processing
If you are located in the European Union, your personal data is processed according to the legal bases provided by the General Data Protection Regulation, GDPR.
In particular, processing may take place on the basis of:
• Performance of a contract, for example to manage an order, payment, shipment, or custom request.
• Legal, tax, accounting, or administrative obligations.
• Consent, for example for newsletters, marketing, or non-essential cookies.
• Legitimate interest, for example to prevent fraud, improve the website, or manage customer service requests, always respecting the user’s fundamental rights and freedoms.
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Personal data collected
When you visit the website, place an order, fill in a form, subscribe to the newsletter, or contact ADELAIDA ARTE, certain personal data may be collected in order to provide the requested services.
The data collected may include:
• Name and surname.
• Email address.
• Shipping and billing address.
• Phone number, when necessary for delivery.
• Order information and purchase history.
• Payment information, securely handled by Shopify and the available payment providers.
• Messages, notes, images, or preferences sent for custom requests or made-to-order creations.
• Technical information, such as IP address, browser type, device used, browsing data, and interaction with the website.
• Cookie and privacy consent preferences.
Data is collected only when necessary to manage orders, provide assistance, improve the website experience, or comply with legal obligations.
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How personal data is used
Personal data may be used to:
• Process, manage, and ship orders.
• Communicate with the customer about purchases, shipments, returns, refunds, or withdrawal requests.
• Manage custom requests, artistic commissions, or made-to-order pieces.
• Provide customer support.
• Send order confirmations, shipping updates, and service communications.
• Prevent fraud, abuse, or unauthorized transactions.
• Comply with tax, accounting, legal, and administrative obligations.
• Improve the website, services, and browsing experience.
• Send marketing communications or newsletters only when the user has given consent.
ADELAIDA ARTE does not sell customers’ personal data.
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Payments
Payments are processed securely through Shopify and the payment providers available on the website.
ADELAIDA ARTE does not directly store full payment card details. Payment information is handled by payment providers according to their own security standards and privacy policies.
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Custom orders
In the case of custom orders or made-to-order creations, the customer may provide additional information, such as pet photographs, names, aesthetic preferences, design details, or other information needed to create the piece.
This data is used only to create, manage, and deliver the custom order, unless separate consent is given for the use of images or details for portfolio, social media, or promotional purposes.
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Newsletter and marketing communications
If you subscribe to the newsletter or give consent to receive promotional communications, your email address may be used to send updates, news, special content, or product-related information.
You can unsubscribe at any time through the link included at the bottom of the emails received, or by contacting info@adelaidaarte.com.
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Sharing personal data
Personal data may be shared only when necessary with trusted service providers that help ADELAIDA ARTE manage the store and provide the requested services.
These parties may include:
• Shopify, which hosts and manages the online store.
• Payment providers used to process transactions.
• Couriers, postal services, and logistics partners needed to deliver orders.
• Email, newsletter, marketing, analytics, or technical service providers, when used.
• Tax advisors, professionals, or competent authorities, when required by legal obligations.
Service providers process personal data only for the purposes necessary to provide their services or to comply with legal requirements.
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International transfers
Because this website is hosted through Shopify and may use international service providers, some personal data may be processed or stored outside Italy or the European Economic Area.
When this occurs, the safeguards required by applicable data protection laws are adopted.
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Data retention
Personal data related to orders, payments, invoices, shipments, and tax or accounting obligations is retained for the period required by applicable Italian and European law.
Data related to customer service requests, messages, or custom orders is retained for the time necessary to manage the request, complete the order, resolve any issues, or protect the rights of ADELAIDA ARTE.
Data used for newsletters or marketing communications is retained until consent is withdrawn or deletion is requested.
When personal data is no longer necessary, it is deleted or anonymized where possible.
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User rights
If you are located in the European Union or in a country where data protection rights apply, you may have the right to:
• Access the personal data being processed.
• Request correction of inaccurate or incomplete data.
• Request deletion of personal data, where possible.
• Request restriction of processing.
• Object to certain processing activities.
• Request data portability.
• Withdraw consent, when processing is based on consent.
• Lodge a complaint with the competent data protection authority.
To exercise your rights, you can contact:
Some data may not be deleted immediately if retention is required for legal, tax, accounting, anti-fraud, or administrative obligations.
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Automated decision-making
ADELAIDA ARTE does not carry out fully automated decision-making processes that produce legal effects or significantly affect the user.
Shopify and payment providers may use limited automated tools to prevent fraud, suspicious transactions, or abuse of the service.
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Cookies and similar technologies
This website uses cookies and similar technologies to ensure the correct functioning of the store, improve the browsing experience, analyze website usage, and, where consent is given, offer more relevant content or communications.
Cookies may include:
• Necessary cookies: essential for the functioning of the website, cart, checkout, security, and essential preferences.
• Functional cookies: used to remember certain user preferences and improve the browsing experience.
• Analytics or performance cookies: used to understand how users interact with the website and improve services.
• Marketing or advertising cookies: used, only where allowed, to show more relevant content or advertisements.
Some cookies are necessary for the website to function and do not require consent. Other cookies, such as non-essential analytics or marketing cookies, may require the user’s consent before being activated.
You can manage or modify your cookie preferences through the website’s cookie banner, when available, or through your browser settings.
Rejecting or disabling some cookies may limit certain website features.
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Cookie consent management
When required by applicable law, the website displays a cookie banner that allows users to accept, reject, or manage preferences related to non-essential cookies.
Users can modify their cookie preferences at any time, when this feature is available on the website, or through their browser settings.
For more information about managing cookies, please consult the help section of your browser.
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Data security
ADELAIDA ARTE adopts reasonable measures to protect personal data from unauthorized access, loss, misuse, or unauthorized disclosure.
However, no online transmission or storage method can be guaranteed to be 100% secure.
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Changes to this policy
This Privacy & Cookies Policy may be updated periodically to reflect operational, technical, legal, or regulatory changes.
The updated version will be published on this page.
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Contact
For questions, requests, or complaints regarding this Privacy & Cookies Policy, you can contact ADELAIDA ARTE at:
ADELAIDA ARTE
Via S. Allende 25
20085 Locate di Triulzi (MI)
Italy
