Exposed Prices

The prices you find on the site are the finished prices. Only shipping costs will be added to the total.

Shipments

To offer you the best possible service, your packages will be entrusted to BRT with delivery in 2-3 working days.

The prices for shipments in Italy and the Major Islands (Sicily and Sardinia) are the following:

Bartolini BRT EXPRESS PRO € 6

ITALIAN POST DELIVERY BUSINESS € 6

---- Mail will usually deliver the next day if it can't find you. If for two consecutive days the courier does not find you, the package will remain in STOCK at the office closest to you.

Shipments to European Community countries have a cost divided by zone:

- ZONE1 -> 10.50 Euro (Spain, France , Ireland, Austria, Luxembourg, Germany, Great Britain, Holland)
- ZONE2 -> 12.50 Euro (Canada, United States)

If you have special shipping needs, please specify it in the order NOTES. As far as possible, we will try to satisfy you. If you want another type of courier write me on the email info@adelaidaarte.com or on Instagram: Adelaida Arte

Shipments are generally processed within 2-3 working days. In proximity of the holidays and in the periods of discounts (or in case of illness ...) the times can be extended up to 10 working days. In case of emergencies, report - we will do our best! The Personalized Items are shipped once ready and finished depending on the working time.

it is advisable to send the package to an address where someone is always present during working hours.

in general, orders arrive in 2-3 working days, but once the shipping times have been shipped, the courier manages them.

If you spend at least € 65 shipping is free only in Italy

Problems with 3D Secure verification

What is the 3D Secure security system for?

We need the 3D Secure system to protect ourselves against online fraud and is a security system designed by the international Visa and MasterCard circuits. Find out what to do in case of problems with 3D Secure.

At the time of purchase on Adelaida Arte you will be asked for an additional verification 3D Secure , in the form of a password or SMS that will be sent to the mobile number associated with your card credit or prepaid card with which you are making the purchase.

As already mentioned above, it is a prevention system that adds an additional level of security to online transactions made with credit cards and prepaid cards through our site. It is also a system that protects the merchant if someone tries to fraudulently use another person's credit or prepaid card, simplifying the refund system if this happens.

The verification was not successful: what do I do?

Most European banks offer 3D Secure, but if you have any problems during the transaction try these solutions:

1. Retry payment. Make sure you have entered the password or code received via SMS correctly. Remember that it is up to your bank to show the verification window used for 3D Secure: if the window does not open, or is not shown correctly, unfortunately there is nothing we can do about it. If the service is not active, if your bank does not support 3D Secure or if you have viewing problems, please contact them directly.

1. 3D Secure opens in a pop-up window, make sure you don't have an active pop-up blocker.In this case, disable it.
2. If you are still unable to finalize the transaction contact me info@adelaidaarte.com and we will try to solve the problem together!

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