Shipping And Payments

All orders are shipped from my atelier in Italy, with free shipping and a tracking number included.

Each piece is carefully checked, packaged, and prepared by hand with patience and attention to detail.

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🕰️ Processing and Production Time

The processing time may vary depending on the type of piece:

Please note that shipping time is completely separate from production time.

Processing begins once payment (and design approval, for custom orders) has been confirmed.

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🚚 Estimated Delivery Times

Once your parcel has been shipped, the approximate delivery times are:

These time frames are estimates and may vary depending on the courier service or destination country.

Exact delivery dates cannot be guaranteed once the parcel has been handed to the carrier.

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🔎 Order Tracking

All parcels are shipped with tracking.

You will receive an email with tracking information as soon as your order has been dispatched.

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🏠 Incorrect Address or Unclaimed Parcels

Please make sure that your shipping address is correct.

If the courier attempts delivery and no one is available, the parcel will be held at the local postal office for collection.

If the parcel is not collected and returned to sender, reshipping or postal fees will be at the buyer’s expense.

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🌍 Customs and Duties

I do my best to help avoid customs charges, but these depend on the destination country and are not the responsibility of Adelaida Arte.

To protect your piece, an approximate value covering shipping and materials may be declared on the parcel.

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💔 Delays, Losses, or Damages

Each order is carefully packaged to ensure its protection.

However, once handed to the courier, I cannot be held responsible for delays, losses, or damages caused by postal or customs services.

If any issue arises, please contact me at info@adelaidaarte.com and I will do my best to assist you in resolving it with the carrier.

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💫 Final Note

Each Adelaida Arte creation is sent with love, patience, and care for the person who will receive it.

Thank you for your understanding and for supporting handmade work that travels from my hands to you with soul and attention.